David Pogue has an excellent piece in the New York Times, an open letter to the electronics industry, outlining ten things they could do to not suck as bad as nearly all of them currently do. Here are a few items from his list:
* Thou shalt not entomb thy product in indestructible plastic.
* Thou shalt hire native English speakers to translate thine instruction manual.
* Thou shalt not charge tech-support fees for thine own mistakes.
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